Sesame Online is always trying to ensure the maximum protection of your account.
For that reason we follow a standard safety procedure, by requesting the following details to be provided by you any time you contact our Customer Support representatives:
- Mobile phone number.
This identification procedure has the sole purpose to prevent any disclosure of personal data to third parties. Thus, please note that our Customer Support representatives will not be able to assist you in case the identification fails.
You have the right to refuse to identify yourself, but in such case, you will not be able to receive a resolution of your query via live chat, and it could only happen via email message at the address you have registered in our system.